Carrot RX HIPAA Policy
Last Updated: October 12, 2020
We are grateful for the opportunity to assist you with all your pharmacy needs.
Our mission at Schraft’s 2.0 is to be a specialty pharmacy offering superior patient care and specialty medications in a cost-effective manner with the ultimate objective to secure the best possible outcome for patients.
The staff at Schraft’s 2.0 understands that your medical and medication needs are unique and require special knowledge to effectively collaborate with your medical provider and insurance company. We are dedicated to providing you the personal service necessary to ensure that you achieve the maximum benefit. Schraft’s 2.0 offers all patients:
Schraft’s 2.0 is located at:
3 Wing Dr, Suite 1023 Wing Dr, Suite 102Cedar Knolls, NJ 07927
Our business hours are:
Monday-Friday: 8am to 8pm Eastern*Saturday: 9am to 3pm Eastern*Sunday: Closed
Phone: 855-SCHRAFT (855-724-7238)
After Hours Phone: 862-217-3598
Email: [email protected]
*Closed on all major holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
We look forward to providing you with the best service possible. We know you have many options and we thank you for choosing Schraft’s 2.0.
Sincerely,The Schraft’s 2.0 Team
We recognize that your medical needs are unique and complex and possibly overwhelming. We are an independently owned pharmacy and are here for you. At Schraft’s 2.0, our staff is dedicated to working with you, your doctor(s) and nurse(s), as well as your family to achieve a fully integrated health care team. Our primary goal is to provide you quality care.
Personalized patient care
Our trained staff members will work with you to discuss your treatment plan and we will address any questions or concerns you may have.
Collaboration with your doctor
We work directly with your medical team to ensure any difficulties you may have with your treatment are addressed efficiently.
Getting your medications and medical supplies quickly and efficiently is important. We will be in close contact with you during your treatment and will be your healthcare advocate.
Treatment can be costly. We will help you navigate through the complexities of the healthcare system to explore every option available to you. Our relationships with insurers will help provide you with information and explanations of your prescription and medical insurance benefits. If our pharmacy is out of network with your benefit, we will notify you via phone, secure text, and/or email. We will provide you with information of the pharmacies that are in network. We will transfer the prescription(s) to your in-network pharmacy when needed.
We offer fast and convenient delivery to your home, workplace, or the location you prefer throughout all the Unites States of America. A staff member will contact you the same day we receive your order to coordinate the medications you need, update your medical and insurance records, and to set up and confirm a delivery date and address.
Our Pharmacy staff is available 24 hours a day, 7 days a week. We are always here to answer any questions or address any concerns you may have.
Upon receipt of your package, please open it immediately and double-check that your order is complete. If you have any questions, please contact us within 24 hours of receipt of your package at (855) 724-7238. We are unable to address any issues regarding the contents of your package if it is brought to our attention more than 24 hours after receipt.
In accordance with both Federal and State regulations, Schraft’s 2.0 cannot accept returns on medications once they have been dispensed. If an order is canceled prior to you receiving your package credit will be issued less a restocking fee. If you have any questions, please call us at (855) 724-7238.
Before your care begins, a staff member will inform you of your financial obligations that are not covered by your insurance or other third-party sources. These obligations include but are not limited to: out-of-pocket costs such as deductibles, co-pays, co-insurance, annual out of pocket limits, and life time out of pocket limits. We will also provide this information if there is a change in your insurance plan.
Schraft’s 2.0 will submit claims to your pharmacy insurance carrier on the date your prescription is filled. If the claim is rejected, a staff member will notify you, as necessary, so that we can work together to resolve the issue.
You may be required to pay a part of your medication cost, called a copayment. If you have a co-payment, it must be paid at the time of shipping or pick-up. We accept Visa®, MasterCard®, American Express®, and Discover®. We can maintain your credit card information on file in a secure environment.
We will provide cash prices if your benefit does not cover the medications ordered for you. Upon your request, we can provide a price quote via phone, secure text and/or secure email. We have access to financial assistance programs for some medications to help with high co-payments, out-of-pocket costs and cash costs. These programs include discount coupons, programs from drug manufacturers, and assistance from various disease management foundations. We will assist you in enrollment into such programs.
To place a new order, after your doctor has submitted your prescription, please call us at (855) 724-7238 with the following information: Which medications ordered by your doctor you would like to receive, your insurance information, a shipping address for us to deliver to, and payment information. Please contact us as early as possible so we can ensure you will receive your medications on time.
Schraft’s 2.0 recognizes that patients have inherent rights. Patients who feel their rights have not been respected, or who have questions or concerns, should talk to the pharmacist on duty.
Patients and their families also have responsibilities while under the care of Schraft’s 2.0 in order to facilitate the provision of safe, high-quality health care for themselves and others. The following patient rights and responsibilities shall be provided to, and expected from, patients or legally authorized individuals.
To ensure the finest care possible, as a patient receiving our pharmacy services, you should understand your role, rights and responsibilities involved in your own plan of care.
As our patient, you have the right:
Patients have the responsibility:
Patient Management Program
Delivery and Storage of your Medication
Adverse Drug Reactions
Drug Substitution Protocols
Proper Disposal of Sharps
Proper Disposal of Unused Medications:
For instructions on how to properly dispose of unused medications, check with your local waste collection service. You can also check the following websites for additional information:
Emergency and Disaster Preparedness Plan
Concerns or Suspected Errors
You may also voice your concerns to any of our accrediting bodies:
Email Address: [email protected]
Phone: (202) 216-9010
Phone: (855) 937-2242 or (919)-785-1214
Cleaning your hands
Cleaning with soap and water:
Cleaning with hand sanitizer:
Home Safety Information
Please sign and return this form at your earliest convenience via fax or email:
I confirm that I have received Schraft’s 2.0 Welcome packet, which includes Hours of Operation, Contact Information, Patient Bill of Rights and Responsibilities, Financial Obligation, Complaint Process, and Return Policy.
Address: , ,
Date: May 18, 2021
Thank you for choosing Schraft’s 2.0 to service all your specialty pharmacy needs.
Leave this empty:
Your legal name
Your email address
If you have questions about the contents of this document, you can email the document owner.
Document Name: Carrot RX HIPAA Policy
Agree & Sign