Customer Feedback

Rating Entries

10/10

Phillipsburg, NJ

10/10

Everyone was very helpful and I got the meds I needed immediately! Beyond thrilled with the service!

10/10

Rock Island, IL

10/10

San Luis Obispo California

The medication HCG was prescribed for 2,500 units twice weekly by the physician. However, the instructions on the bottle said to administer 25,000 units twice weekly. I called and spoke with a pharmacist who realized the mistake and clarified the correct dose.

6.7/10

Hoover, AL

Excellent service once again! It doesn't matter who answers the phone EVERYONE is friendly, timely and knowledgeable. I will recommend Schraft's to others!

10/10

Dubuque, IA

I have used Shrafts twice so far during the IVF process and I am very happy with the customer service as well as receiving the correct meds, etc. I also was shocked about the reasonable prices. I checked with two other pharmacies and yours was by far the most affordable and the staff worked with me to get the lowest prices. Thank you.

10/10

Auburndale

9/10

Extremely helpful and knowledgeable!!

10/10

East Stroudsburg, PA

10/10

Summit, NJ

Answer all questions quickly. Fast service

10/10

Raritan, NJ

The staff is always so friendly and helpful. The whole process is quick and easy which is nice

10/10

Fresno CA

10/10

Always the best experience. Very caring and knowledgeable staff.

10/10

Edgewater

9.6/10

Waukesha

Couldn’t be easier!

10/10

West orange nj

I live in PA so i had to rely on them sending me my medication via mail. They were so nice and made the entire process easy. I called them on a Thursday and received my medication the very next day. Highly recommend!

10/10

Hudson, PA

Everyone we dealt with at Scrafts was extremely professional, knowledgeable and compassionate.

10/10

River Edge, NJ

10/10

Randolph, NJ

10/10

PA

Staff were very welcoming and easy to speak with.

10/10

New Lenox

I am very pleased with every experience with your company.

10/10

Butler, NJ

9.4/10

Everyone is so nice and makes everything so easy. High ethical standards and personal commitment. Very thankful.

10/10

New York, New York

The pharmacy could not locate my prescription. I had to call scrafts a few times and contact my doctor before it was figured out. I didn’t receive free shipping for the delay and had to pay the overnight fee. That was a bit disappointing.

8.4/10

Nj

10/10

Florham park nj

10/10

Customer service representatives make reordering a medication a breeze.

10/10

Laurence Harbor, New Jersey

10/10

Edison

8.3/10

Perth amboy

9.9/10

hazleton PA

I had a great experience. Jossie was extremely helpful in answering my questions and helping me.

10/10

Wilkes Barre, PA

my syringes that i receive every month where the wrong i size when i called the girl said she asked the pharmacist & he stated they where the same size i receive every month. However i measured them and they where not the same the girl offered no solution but stated she would put an alert on my file for next time.

7.7/10

Fresno

10/10

10/10

10/10

Utica IL

I found it easy to work with Schraft’s Pharmacy.

9.9/10

Washington, NJ

10/10

Excellent service with every order

10/10

Sewell, NJ

Everyone is so pleasant and helpful!

10/10

SPARTA, NJ

10/10

Matawan, NJ

Thank you for making my IVF experience less overwhelming!

10/10

Florham Park, NJ

Staff was so nice and pleasant to deal with

10/10

Lakewood,NJ

Great experience. My shipment was delayed due to weather and I received a call to ensure I had enough medicine until the order arrived. I really appreciate the above and beyond customer service.

10/10

Pace, FL

10/10

10/10

10/10

Manville, NJ

Great customer service.

10/10

Union City

10/10

Westfield nj

Excellent customer service

10/10

Franklin Park, New Jersey

10/10

Everyone I worked with at Schrafts was great. Thank you for the care and professionalism as I go through this challenging time.

10/10

Ringoes, NJ

10/10

Newark NJ

10/10

Caldwell NJ

9.6/10

Monroe township nj

Very impressed with the services.

10/10

Bloomfield, NJ

none

10/10

freehold, nj

Prices is too high. Way To experience then other pharmacy.

9.4/10

Monsey ny

first time i used schrafts pharmacy, i was very impressed.

10/10

10/10

North Brunswick NJ

The staff was very helpful, when scheduling deliveries and providing information about how to administer the medication. Alcohol wipes and bandaids were missing from my first order.

9.9/10

Flemington NJ

Great experience! Fast friendly service, way better than going to the local crowded pharmacy. Received medication quickly for a reasonable cost right to my door. Thank you!!

10/10

Santa Maria CA

9.4/10

Newark nj

Experience was easy

10/10

Fresno CA

10/10

Antelope, CA

10/10

Fanwood

10/10

Fairfield, NJ

I have always had a positive experience when working with the employees at Schraft's 2.0. I will continue to use them because their customer service far exceeds the customer service I've received at any other pharmacy.

10/10

Fresno, CA

10/10

10/10

10/10

I had a wonderful experience thank you everyone

10/10

Bloomfield, NJ

Every time I deal with Schrafts I am always pleased with the staff. They are knowledgeable and always helpful and super friendly! I spoke with a young woman who walked me through my medications step by step and made sure I understood how to administer them. She was very reassuring and said that even if I forget I can always call and they will help. I would definitely recommend them 🙂

10/10

Nj

10/10

Tinton Falls, NJ

It is always a pleasure working with the staff at Schrafts! Thank you for everything you do!

10/10

Cranford, NJ

Everyone is always so kind, understanding.

10/10

Teaneck

This is my 2nd IVF cycle and you guys have been great throughout this process. It's nice to work with a pharmacy that makes sure that I have everything I need, follows up and never drops the ball. I can't say enough good things 🙂

10/10

OCALA

9.7/10

10/10

Newark, NJ

Very thorough and helpful - appreciate the follow ups and ease of connecting with a staff member

10/10

Elmhurst, IL

Marissa, the nurse, was awesome, very thorough and patient, provided excellent clear instructions.
Thank you Marissa.

10/10

Wayne, NJ

10/10

Everyone is very nice and I always receive my medication on time.

10/10

Covington, la

.

10/10

Livingston, New Jersey

10/10

Livingston, NJ.

10/10

10/10

Newark NJ

They were so awesome!!! Their customer service is so helpful and helps you with all your medications and so reassuring that if I need anything that their there for all my questions!!! The lady that explained to medications took her time and explained in detail what the medications are and how to give it myself and she helped put my mind at ease ... she was wonderful they all are I would recommend them to everyone !!! Thank you thank you guys for everything!!!

10/10

Winfield Park NJ

Exceptional service.

10/10

Pace, FL

10/10

Montclair

Very efficient and very professional.

10/10

Edgewater NJ

Very helpful, thank you!

10/10

Winter Park, FL

10/10

I love that whenever I call, I reach a human being right away instead of a menu of choices or being placed on hold. Everyone has been extremely helpful with everything from just ordering refills to insurance issues to problems/questions with the medication. Thank you!

10/10

Hamilton, NJ

Your team went out of their way to get me some urgent medication to me by thinking "outside the box" - having a colleague personally deliver the meds because it was only their way home from work when I otherwise would not have got the meds in time. Schrafts were incredibly helpful and it was so appreciated during a stressful time of treatment. Thank you

9.4/10

Overseas

10/10

10/10

9.7/10

New Providence, NJ

Schraft's is hands down, the easiest pharmacy company to get in touch with and receive orders from. Thank you for having such a helpful staff and a friendly business!

10/10

San Francisco, CA

It’s was a good service over alll
But it will be better if you not only use te email to contact us maybe a tex or call too will be nice I almost lost my ivf date because your email was in the scams emails and if there was a call o text this will no happen . But at the end you did a great job On shipping the medecin.. thanks

10/10

CA

9.9/10

Excellent customer service. When given the choice of where to order my IVF medications, I will always choose Schrafts. The personalized customer service provides me with an additional layer of comfort in such a stressful process.

10/10

Pace, FL

10/10

Montclair

10/10

Silvis, IL

Always provided with outstanding customer service.

10/10

Mountainside, NJ

9.9/10

Orlando, FL

I’ve been using this pharmacy exclusively for all of the medications throughout my pregnancy because they’re the best!

10/10

Delray Beach, FL

My overall experience with Schrafts was very positive. Everyone was pleasant and the service is commendable. I would like to point out the assistance and service I received from Stacey was exceptional. As a pharmacist myself, I understand the ins and outs of filling prescriptions. There was a delivery issue with one of my medications (from MDR) and Stacey went above and beyond for me.
Thank you to all staff at Schrafts.

10/10

Green Brook, NJ

10/10

Parsippany

thank you so much!!

10/10

stirling

10/10

Butler, NJ

10/10

Nj

Very professional, gave me all the information I needed

10/10

8.9/10

Devonshire

9.9/10

10/10

has been very pleasant at every conversation.
the only thing that was not necessary, was a $300 medication, that I never needed and now can not return.

10/10

Caldwell

10/10

Gillette, NJ

10/10

Matawan, NJ

Very easy to complete order and package arrived on time with correct items. The only concern I had is bandaids were included but did not say if they were latex-free. I have a latex allergy and since it didn’t stipulate, I gave the bandaids away.

10/10

Slidell, LA

The staff on the phone couldn’t be more friendly and helpful. The initial package I received came with fabulous instructions and was packaged so well and orderly. When I called in to receive a refill package on a Sunday afternoon, it was immediately processed and delivered to me on Monday. I was very impressed!

10/10

Bedminster, NJ

Everyone was wonderful to talk with! Very helpful!

10/10

SPARTA, NJ

Great people

10/10

Monsey new York

Your customer service has always been excellent and is much appreciated. I recently had a medication delivered with a broken seal, likley damage from shipping, and your team was very quick to replace it. That is so important because you know how IVF timelines are. Thank you for always being helpful and courteous.

10/10

Freehold, NJ

Absolutely amazing to work with! Always so kind and helpful! When I found out I was pregnant and told them there was actually joy in the ladies voice! It was so sweet! I wish I could always use them! They have made this process so easy!

10/10

Clinton, Iowa

10/10

Kearny NJ

10/10

NJ

10/10

Raritan,NJ

I have had the best experience with Schrafts. They have went above and beyond to make sure I had what I needed and were very supportive. I highly recommend them.

9/10

Piedmont Alabama

Amazing service! I am so impressed with the quality of customer care provided. In a time when your emotions are all over the place, it’s nice to have to worry about one less thing.

10/10

Morristown nj

warm and professional

10/10

Beijing

10/10

Manville, NJ

Great experience!

10/10

Dumont, NJ

They called me and went over everything with me it was a very smooth experience

10/10

Jefferson WI

10/10

Spring Lake, NJ

Staff was helpful and courteous

10/10

Egg Harbor Twp NJ

10/10

Butler, NJ

10/10

Berkeley Heights, nj

It was great!

10/10

Cranford, NJ

9.4/10

Newark, NJ

The staff is always very friendly and helpful. I appreciate that they use multiple identifiers on the telephone to ensure that they are speaking to the correct person and viewing the correct account. I really appreciated the “open the box” service which made it easier to understand each medication and how to administer. This was my second time ordering medication and the staff was extremely helpful. I also appreciated the timeliness of the assistance i received when needing to get information for reimbursement with my insurance company. The representative from Schraft’s was very responsive in answering my questions, but more importantly completing and returning the required forms.

10/10

Lenexa, Kansas

10/10

Absolutely awful experience where I was hung up on and later called by insurance head (only after I emailed in to ask for additional help) who didn’t resolve my problem. Had to call my credit card company to help and my insurance. Found out medication was ran through with a discount card instead of insurance. Insurance states that it should have been ran by calling them. What a hot mess. I will be telling everyone not to use this place seeing as the want no part in fixing my issue but instead wanting to blame everyone else. Apart of great service is taking responsibility and finding a way to help.

2.3/10

Somerset, NJ

10/10

Bridgewater, NJ

10/10

10/10

Pittston, PA

10/10

Bernardsville, NJ

Excellent experience

10/10

Washington, DC

10/10

10/10

MILLTOWN, NJ

I am supposed to start my medications tomorrow and still don’t have all of them. They guy I spoke with in the phone today said he sent me an email with the tracking number for the packages I should be getting tomorrow. I have yet to see any emails from your company other than this one.

8.9/10

Dayton, Ohio

10/10

Phililpsburg

This journey of IVF is stressful but guys made it easy and less stressful as possible.

10/10

New Orleans, LA

A thorough experience every time. I rest assure knowing everyone there is reliable and completely knowledgeable, and most importantly- very helpful!

10/10

Ledgewood, NJ

10/10

Livingston, New Jersey

10/10

Morris Plains, NJ

10/10

10/10

The nurse that did our "Open the Box" call was excellent and such a sweet person!

10/10

Stroudsburg, PA

9.7/10

Nj

Great company with excellent staff support! Stacey G. Is exceptional in getting my order together. Thanks for your wonderful assistance!!

10/10

Lawrence, KS

Staff is super caring and go out of their way to help you

10/10

Orlando, FL

Staff is super caring and go out of their way to help you

10/10

Orlando, FL

Amazing to work with. Thank you for your patience and assistance during this rather overwhelming experience!

10/10

Little Silver, NJ

10/10

Plainsboro, NJ

Schraft's always goes above and beyond. Thank you!

10/10

Holmdel, NJ

Thank you!

10/10

Lincoln park, NJ

The staff was friendly and very thorough. Medications were neatly packaged. Thank you!

10/10

Howell, NJ

9.9/10

10/10

Cedar Rapids, IA

10/10

10/10

Freehold NJ

10/10

My order was a little more complicated than my initial order back in December. I was still treated with the utmost respect and care. I would have actually saved money going through CVS Caremark, so I started there. However, CVS Caremark's customer service did not compare to Schraft's, so I came back to place my order.

10/10

Fresno

Great customer service every time I call!

10/10

Belford NJ

I was supposed to receive a call at 4:15 the day my supplies came and never got the call. Otherwise good experience.

9.6/10

spotswood nj

My order was a little more complicated than my initial order back in December. I was still treated with the utmost respect and care. I would have actually saved money going through CVS Caremark, so I started there. However, CVS Caremark's customer service did not compare to Schraft's, so I came back to place my order.

10/10

Fresno

10/10

10/10

Ca

10/10

Dumont, NJ

10/10

Secaucus

Everyone I have ever dealt with has been extremely helpful!

10/10

Chester, NJ

Everyone I have ever dealt with has been extremely helpful!

10/10

Chester, NJ

Very professional. Great customer service.

10/10

Winter Springs, FL

Everyone is so helpful. The staff is extremely knowledgeable. Fast and easy medication pick up.

10/10

Whippany NJ

Very pleasant experience which is especially nice with a first time experience with this process and procedure

10/10

Fresno, CA

Very professional. Great customer service.

10/10

Winter Springs, FL

9/10

Very professional staff. Guided me throughout the process. Could not ask for a better service! Excellent!

10/10

EDGEWATER

9.9/10

Lakewood, NJ

10/10

Moorestown, NJ

10/10

I only needed one suppository this time. The only problem was when I went to insert it yesterday morning I discovered that I did not receive the applicator that is needed for it.

9.3/10

Bayville NJ

Just as amazing as my first experience. It is nice to know that they take care of everything for you and it's one less thing I have to worry about going through IvF

10/10

Slidell, Louis

10/10

10/10

9.9/10

Lakewood, NJ

Always kind and helpful. "Open the box" call was informative and addressed all questions and concerns. Thank you!

10/10

Lyndhurst, NJ

Best pharmacy experience ever! Thank you for being amazing.

10/10

San Carlos, CA

Always kind and helpful. "Open the box" call was informative and addressed all questions and concerns. Thank you!

10/10

Lyndhurst, NJ

Everyone was so kind and easy to talk to.

10/10

Asbury Park

Great

10/10

Old Bridge NJ

10/10

Covington LA

very helpful and detailed.
thank you

10/10

Caldwell

10/10

Myrtle Beach, SC

Coordinator great and very helpful. The flexibility with scheduling was very easy. Thank you.

10/10

Florham Park, NJ

10/10

Excellent service 🙂

10/10

Manville, NJ

Thanks for making the struggles of IVF a little easier. It's always been so easy to coordinate medication deliveries, and when I was totally overthinking my first trigger shot one of your team helped me complete it successfully.

10/10

Woodbridge, NJ

Very friendly staff. Especially felt at ease when I got to talk to a pharmacist who was on the night shift. She helped me ease my stress about the medicine and how to do it correctly with all the side effects that my doctor didn't even tell me would happen.

10/10

Flanders

10/10

Lakewood NJ

10/10

Tinton Falls New Jersey

10/10

Linden, NJ

9.7/10

It would have been easier if they would have asked me the right questions prior to having me provide a bunch of info and run my insurance, then tell me that I had to buy some things over the counter and fill others at my local pharmacy only then to find out that's not the case because I'm a GC and I should just get the box of stuff my Dr ordered. It was frustrating to go through that whole process to find out I should have been speaking to a nurse from the start. Other than that it was great, fast shipping.

9.7/10

10/10

IL

I Think that it is downright distasteful to charge for shipping when we are already spending through the roof on the medications itself. Every other specialty pharmacy that I have used has not charged shipping and I find this to be much more professional and sensitive.

9.4/10

Jackson NJ

10/10

North Brunswick

10/10

I’ve been waiting for over a week for approval on my ovidrel. I called back and they said they would re-submit my paperwork and would call me back. Still no call....I also don’t know if my Follistim is covered yet and I’ve already paid out of pocket because I needed it, and was told I would receive a call back to let me know if I would receive a refund for paying out of pocket. I should not have to follow up with you several times to receive the answers promised to me for over a week.

7.1/10

New Brunswick, NJ

10/10

It's always so great working with you. I can get my prescription at a discount with another specialty pharmacy but I choose to go through you based solely on my experience every time. Thank you!

10/10

Sparta, NJ

I was really impressed with the overall experience. Great communication and easy process and I even liked how the shipment was packaged with an illustrated card depicting all my medications. Thank you!

10/10

Pasadena, CA

10/10

Amazing experience beginning to end. Can’t thank the staff enough for all the attention and making sure my meds were received in time.

10/10

Jersey city NJ

Excellent customer service!

10/10

Eastampton NJ

10/10

Flemington NJ

10/10

On Wednesday, I ordered Follestim and HCG low dose. On Thursday, only the follestim arrived. The pharmacy in California never sent the HCG, so Thursday was a very stressful day trying to ensure that I get the HCG sent to me from another pharmacy. I received it, thankfully, but one thing I didn't like is Schrafts told me the courier company deliver the package and I wouldn't have to sign for it. I was at the hospital all day with my very sick grandfather. It turns out I had to sign for it or the courier wouldn't leave it so thank God he came late and I was home. I wasn't very happy with this experience with Schrafts, but the team tried to help me as best they could.

7.7/10

Belleville, NJ

10/10

Califon nJ

Always a great experience!

10/10

Lincoln park NJ

Staff was amazing with assisting me. They called my insurance company multiple times to get the authorization pushed through so I could have my medications in time. They even assisted with contacting my MD and another pharmacy to ensure I got all the medications I needed even though they did not have one. They made a stressful process less stressful for me.

10/10

NJ

Great service!

10/10

Santa Clara, CA

Easy and quick experience.

10/10

Los Osos CA

10/10

New Jersey

You guys are great!

10/10

Hoboken

10/10

Approval through insurance took 2x as long as two other pharmacies I have interacted with.

Delivery was an absolute nightmare. Wrong address was put on the box, and the delivery person was not made aware it was my place of work. Absolute. Nightmare.

7.1/10

Oak Ridge, NJ

10/10

10/10

Plainsboro, NJ

Honestly one of the best customer service experiences I’ve ever had.

10/10

Ocean, NJ

10/10

NJ

10/10

10/10

Everyone was super pleasant and helpful.

10/10

East Stroudsburg, PA

Jess was amazing- I really appreciated her help and patience navigating through everything!
Delivery was on time and they followed my special instructions :)!

10/10

Dumont, NJ

Very good, fast, easy

10/10

Secaucus, NJ

10/10

Berkeley Heights, nj

Overall, I had a good experience. There was a bit of an issue when I did not receive a phone call on a date that one was promised, which impacted timely receipt of my medication and supplies. Schraft's did an excellent job of rectifying this, however, by having the needed medication delivered that evening. Additionally, I ran out of Menopur (which totally could have been my doctor's fault) and one type of syringes that I needed.

On the positive side, the entire staff was very friendly and responsive whenever I needed anything! The nurse who showed me how to administer my medication was very helpful and patient, and the receptionist was a pleasure.

8.9/10

Andover, New Jersey

10/10

Newark

Staff is friendly as they always have been. I received a call within a few days of my doctor submitting the refill. I asked that they call back early the following week as I did not need the medication for at least a week. They called on the day I expected them to and I received my medication the following day.

9.4/10

Menomonee Falls, WI

Your staff was great, they gave me cost efficient answers and solutions.They spoke to my doctor and gave me a same day option. I was extremely satisfied. Everyone at location was super nice friendly and helpful.

10/10

Teaneck

9.1/10

Neptune, NJ

My experience with Schrafts was amazing. Even on the weekend Prachi came on and gave me my medicines when I realized I wouldn’t have Enough. An absolute pleasure. Thank you so much for helping me on my mission! I couldn’t do it without your presence and responsiveness!

10/10

Hillside, NJ

Great every time

10/10

Parsippany N.J.

Friendly, helpful, quick and professional. Thank you for all your assistance

10/10

i was a little upset when I filled my last ovidrel. They told me when they went to fill that aetna was rejecting it and that I had to use aetnas specialty pharmacy. so I went on a wild goose chase since aetna told me they couldnt fill bc they do not carry that medication and they said to call schrafts back bc aetna was showing that they approved it to you guys . I just dont have time to deal with this while at work so if they arent sure of something they should say they have to check and call back.

8.9/10

bloomingdale nj

10/10

Cranbury, NJ

EXCELLENT EXPERIENCE

9.3/10

BROOKLYN, NY

10/10

Guttenberg

My regular pharmacy was in a nationwide shortage of a medication I needed. Schrafts had it in stock and was so helpful in getting me what I needed. Thanks!

10/10

Iowa City, Iowa

10/10

Peoria, IL

The staff was awesome. Dorothy was extremely professional and helpful

10/10

Bushkill, PA

I am absolutely 100% satisfied with Schraft's. I can not tell you how many times I have gotten off the phone with the staff thinking, "Wow, now that is customer service!" It has taken an uncomfortable situation with lots of medication and put the best possible light on it. I would recommend this company to anyone.

10/10

New Jersey

Adam and everyone I've ever worked with at Schrafts has been amazing! I'll recommend you a million times over!

10/10

Lake Mary, FL

I was very impressed with everyone I spoke to! They made me feel like I was getting the best service and care.

10/10

Milwaukee, WI

10/10

High Bridge

9.7/10

10/10

Dixon,il

Great customer service and support!

10/10

Lawrence Township, NJ

Great experience as usual. Was able to pick up my meds as soon as I was told I would have to trigger last night.

10/10

Califon NJ

Great experience as usual. Was able to pick up my meds as soon as I was told I would have to trigger last night.

10/10

Califon NJ

Called pharmacy because I needed medications and they were able to process everything very efficiently. On the day of delivery, I was getting nervous so I called schrafts and they said the meds would be there in about 2 hours which would be around 7pm. Called the urgent line and no one answered with a message saying unable to take calls at this time. Called my doctor on call and she got the same result. This was super stressful especially since timing of dose is so important. I first thought, I hope the driver is ok; and then I kept thinking, um did I just blow thousands of dollars because the delivery person is delayed? The meds didn’t get delivered until 9:30pm. Maybe Schrafts should have more drivers especially if there are lots of packages for that day. Beside this incident, everything about schrafts has been top notch and great! However, if I have to get more meds again—I think I would just find a way to pick them up to avoid the stress.

9/10

Stanhope NJ

10/10

Hazleton PA

10/10

Schraft's 2.0 was very professional, knowledgable and helpful. The staff was incredible, especially Heather, and answered all of my questions. I also enjoyed how short and concise the videos are on your website to help me with administering my medications. I would definitely recommend Schraft's 2.0 to anyone going through the same process. Thank you to all!

10/10

Holmdel, NJ

10/10

10/10

Stirling

Very nice and great service

10/10

Kenilworth Nj

10/10

Bergenfield nj

9.9/10

Ridgefield, NJ

exceptional

10/10

howell nj

10/10

Exceptional services!

10/10

Ada Michigan

10/10

Kinnelon, NJ

I was confused that free shipping was not offered for my refills (even though I didnt need them in a hurry).

10/10

Dunellen

I made an open the box appointment for 2pm. I had someone to sit with my child. And had another call at 2:45. No one called me. I called them at 2:15, was told they were running behind. I was told to wait. Someone called me after 2:30pm and then my 245 shows up so I did not get to do the call.

8.1/10

Enola, PA

10/10

Morris plains

9.9/10

10/10

It was a disheartening experience working with your pharmacy. Multiple phone calls that would get returned the next day at 6am when I live in California, no consideration with the time zones. The welcome package of band-aids, gauze and alcohol wipes was offered to me twice and left off on both orders of my medications. When I called to inquire about the alcohol wipes and other supplies I was told to go to CVS or any local pharmacy. With rain and flooding in Los Angeles and being on my period for two weeks, nervous about my injections, I wasn't impressed with the customer service of your pharmacy to go to a CVS especially after paying so much for my order. The videos are not up to date with the items I received or perhaps I was given generic. Every time I talked to Schrafts it was mass confusion, would have to call my doctors office and have them call Schrafts. I would not recommend this pharmacy.

1.7/10

Los Angeles, California

10/10

Ledgewood, NJ

I was extremely happy with my experience with Schraft's! During a time when I am dealing with a lot and trying to understand all of my medicines, they truly took the time to make me feel comfortable, walk me through everything, and offer me with resources in case I encounter any questions later. I have been blown away by how friendly they were and how they genuinely cared about helping me to feel comfortable with everything! I wouldn't use any other company!

10/10

Lawrenceville, NJ

Always a great experience!

10/10

Michigan

10/10

Va

Jennifer has been wonderful with walking me through all the medications and the administration steps. Thank you!!!

10/10

New Jersey

10/10

Cedar Rapids, IA

10/10

New Brunswick nj

All staff have been supportive and super helpful.

10/10

Orlando,FL

Love the woman who delivers my meds. She so sweet.

10/10

Clifton NJ

We were quite disappoint that your company doesn’t take care credit which is a credit card program that hospitals inform patients of to apply for. We are able to get no interest on these high dollar amount medications and doctor appointments. Unfortunately we had to use our high interest credit card to put several thousands of dollars on from your company. I hope in the near future your company looks into starting to accept Care Credit to help out your customers where a large majority already have for this process that they are going through.

9.4/10

I would have given all perfect scores, except I scheduled an appointment to go over my medications with a nurse/pharmacist over the phone, and I never received the call. I called Schrafts after not receiving the call and was placed on hold to speak with someone. Otherwise I think everything was great.

8.6/10

Old Bridge, NJ

Everyone was very easy to work with and accommodating if we could not pick up the prescription.

10/10

Cedar knolls, NJ

Amazing experience. Prachi came in on the weekend to help me out. So sweet and professional. She was a pleasure to deal with!

10/10

Hillside, NJ

10/10

BASKING RIDGE

10/10

North Bergen, NJ

10/10

Hoboken

So great!

10/10

Birmingham AL

Nothing but helpful!

10/10

Chester

Everyone is always so friendly & helpful & explains everything in a way I can understand. Since I’m dealing with such a sensitive manor I really appreciate the staff being so helpful & understanding.

10/10

Fairfield, NJ

10/10

1.4/10

tuscaloosa alabama

9.9/10

Jackson nj

10/10

Nutley NJ

Just telling you: Thank you

10/10

New York

10/10

River Vale, NJ

Schraft's has been extremely easy to work with and offers excellent customer service. I can't think of one thing that they can improve. I'm very pleased with this company and i'd recommend them to everyone!

10/10

Peapack, NJ

10/10

santa maria

Everyone is always so amazing and proficient!! Thank you

10/10

Leonia, NJ

They were always so nice on the phone. One of my medications needed to be here by a certain date and they were having issues with the delivery company and they went above and beyond so that i would get the medication on time.

10/10

Clinton, ia

10/10

Everyone I've spoken to is very helpful and knowledgeable.

10/10

Los Angeles, CA

Everybody has been very helpful and knowledgeable.

10/10

San Tan Valley AZ

10/10

Parsippany, NJ

9.6/10

Somerset NJ

Great experience!

10/10

Philadelphia, PA

Wonderful service, very warm and helpful

10/10

MANCHESTER

10/10

Jeffersonville, OH

Great

10/10

Howell Nj

Jossy was incredibly kind and helpful.

10/10

Davenport, IA

Did not receive alcohol pad package in last order even thogh I had requested specifically to include them.

8.1/10

NJ

Great delivery, always on time. Helps me get the best offer for my medicine

10/10

Parsippany nj

I’m always pleased with how friendly and efficient they are. A lot of the times my Doctor calls it in that day and I’m able to pick it up quickly!

10/10

Mine Hill, NJ

10/10

Bayonne, NJ

I had a good experience with Schraft's so far. They are professional and punctual. All of my orders were taken with great care.

10/10

New Jersey

10/10

Butler, NJ

10/10

Tulare ca

10/10

Tulare ca

10/10

wayne nj

My prescription was filled by a third party, and for some reason I was told they do not go through insurance, because sometimes it 'doesn't work" or "they have issues" They said I can submit on my own. I don't understand why they can't just submit it, I had to pay out of pocket. Also when I refilled my prescription, the order was read back to me, and when I received it I was missing the 18g needle. I did call and was sent the supplies that was missing and received two days later.

9/10

Manalapan NJ

10/10

Wall, NJ

The delivery was a bit odd. A gentleman arrived in an unmarked car and dropped the package off. There was no postage and no return address on the box, just my address. I felt a bit uneasy opening the package.

10/10

Morristown

Kind and helpful. Thank you.

10/10

Lyndhurst, NJ

Very cheerful, informative and helpful. Always a pleasant experience. They definitely go above and beyond. So happy I’m using this place!

10/10

Laurence Harbor, NJ

10/10

OAK RIDGE

10/10

Willingboro, NJ

10/10

North Caldwell, NJ

10/10

Very pleasant experience!

10/10

Denham Springs, la

I had very positive thoughts about Schrafts in the beginning but the quality has diminished over time. I have experienced a few instances where some of the supplies I asked for were never received and most recently, a staff member told me they would send my medication to a local pharmacy but did not send the prescription and I am almost out. I do not mind paying extra for shipping and mentioned that I preferred delivery service but the staff member said I may not receive my order on time due to stormy weather. I trusted her to send the prescription and she did not do as she said she would. It has become quite a hassle getting prescriptions ordered and I hope this will change.

5.7/10

Grover Beach, CA

Thank you for getting me my meds in time. I know there were challenges. Your staff was kind and caring for my case.

10/10

Neptune NJ

10/10

10/10

Wonderful experience. Stacey and Dorothy were extremely helpful.

10/10

Rosedale, LA

I just love your services,God bless

10/10

AL

10/10

OAKLAND, NJ

10/10

10/10

Clark, NJ

10/10

10/10

Always a pleasure coming here for my prescriptions!

10/10

Lincoln park, NJ

10/10

Glenview, IL

I needed my prescription sooner than expected. It was supposed to arrive by 8pm, but I needed it sooner. The local delivery team prioritized my package and I got it before lunchtime. The driver was very friendly.

10/10

Emerson, NJ

I needed my prescription sooner than expected. It was supposed to arrive by 8pm, but I needed it sooner. The local delivery team prioritized my package and I got it before lunchtime. The driver was very friendly.

10/10

Emerson, NJ

THIS WAS THE EASIEST AND MOST CONVENIENT PROCESS I HAVE EVER HAD. THANK YOU FOR HELPING MAKE THIS PART OF MY IVF PROCESS A BREEZE.

10/10

SLIDELL LOUISIANA

As always, everyone I spoke with were super nice and helpful. My prescription needed doctor's authorization for refill, which was taken care of quickly. It such an easy process to get it filled and shipped. This time it was delivered by the local driver. Great experience as always.

10/10

Landing, NJ

10/10

10/10

Arab, Alabama

I have been using Schraft's for the last few months and have been extremely happy with the service. They are extremely helpful and truly go above and beyond to help! IVF can be an extremely overwhelming process, but I never have to worry about the medicine piece being an issue!

10/10

Cranford, NJ

9.6/10

10/10

10/10

Springfield NJ

Very prompt, professional and thorough. Would definitely recommend.

10/10

Newark, NJ

10/10

Hanceville Alabama

10/10

Kansas City Missouri

10/10

all around good

10/10

VIENNA

10/10

Oak Ridge, NJ

9.6/10

Chester, NJ

I've been impressed by Schraft's from the very beginning. Every person I've ever spoken to has been professional and kind, including the drivers who deliver my medications. 🙂

10/10

Newton, NJ

Everyone I’ve come in contact with has been professional and fantastic

10/10

Harrison, NJ

It was easy and a good experience!

10/10

Annandale, NJ

Everything has been very easy throughout the whole ordering and receiving end of things! There was a national backorder on one of my medications and Schrafts found an alternative and provided some free syringes to compensate me, even though they did not need to do that. So amazing working with them!

9.7/10

Bettendorf, Iowa

My prescription did not arrive on the date expected. I believe the driver delivered the package to a different address. The customer service representative was very good in getting the package to me the next day, although I did have to tell both her and the driver numerous times that the package was definitely not delivered.

8.9/10

10/10

I just have to say thank you for the customer service that I received from your company. I had to attempt to get one of my medications from CVS Caremark because it was covered by insurance, but they failed to get it to me on time and refused to assist even though it was their fault. I called you guys to see if I could just pay for it, but I needed it within 48 hours. Even though Fedex delayed the shipment, you still found my medication at a nearby pharmacy and had it sent to my doorstep. I am beyond impressed and grateful that my IVF timeline was not delayed due to not receiving medication. You guys are really the best. I've been bragging about your service ever since. Thanks again!

10/10

Ocala,FL

10/10

Peoria, IL

10/10

We came to you at a very desperate time and you were there to help us and I appreciate it so so much.

10/10

Fair Lawn, NJ

10/10

10/10

Your cedar knolls team is fabulous!! Everyone was so helpful and knowledgeable!! Thank you all so much!!

10/10

Flanders, NJ

Great customer care and instructions. Loved the videos! They were truly helpful even after instructions from onsite nurse, video reaffirms the process and makes one confident she knows what she's doing. Thank you!

10/10

San Francisco, CA

10/10

Bethlehem PA

10/10

East greenville pa

10/10

10/10

Somerset

Thank you, very smooth delivery and follow up.

10/10

East Brunswick, NJ

10/10

Amite

This is my second time using Schraft's 2.0 and once again the staff is amazing! Jessica helped me with my prescriptions this time. She was polite, helpful, honest and professional. My prescriptions came on time and were accurate. This is a company with fantastic customer service with accurate shipping and handling.

10/10

Fresno, CA